1. Subscription Model

• All plans are offered on a monthly subscription basis.

• Subscription begins on the date of activation and is renewed automatically every month unless cancelled or terminated in writing.

2. Payment Terms

• The subscription fee must be paid in advance for each monthly billing cycle.

• Invoices must be cleared by the due date mentioned on the invoice (typically within 7 days of issue).

• Failure to make payment on time may result in temporary suspension of services until dues are cleared.

• No refunds are provided for partial months or unused services.

3. Service Suspension

• If payment is not received by the due date, HotelRank reserves the right to:

  • Suspend access to the platform and associated services.

  • Delay future updates, support, or account actions.

  • Levy late payment charges or reactivation fees as applicable.

4. Termination Clause

• Either party may terminate the subscription with one month’s prior written notice.

• In the event of termination:

  • All outstanding dues must be settled before the final disconnection.

  • HotelRank will ensure a secure handover of property data upon request.

  • Any prepaid fees are non-refundable.

5. Data Ownership & Confidentiality

• All hotel/property data entered in the system remains the sole property of the client.

• HotelRank will not share or misuse your data and will maintain strict confidentiality.

6. Service Guarantee

• We strive to maintain 99% uptime and provide continuous support.

• However, HotelRank is not liable for any indirect loss due to downtime, data loss, or third-party system failures.

7. Support & Onboarding

• Initial onboarding, setup, and training are included with all subscription plans.

• Ongoing support is provided via phone, email, and chat as per support hours mentioned on our website.

8. Amendments

• HotelRank reserves the right to update or modify these terms at any time. Clients will be notified of any significant changes in advance.